Chief Delivery Officer/Head of Delivery

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Job Description

Chief Delivery Officer/Head of Delivery PMO & World-Class Delivery Excellence

Location: Dhaka  Reports to: CEO Role Type: Leadership

Role Purpose

Accountable for establishing and running a world-class Project Management Office (PMO) and ensuring predictable, high-quality delivery across all client engagements and internal platforms. This role will transform technology IT Company into a disciplined, scalable, metrics-driven delivery organization by institutionalizing end-to-end delivery governance, portfolio execution, capacity planning, quality management, and delivery talent development.

Core Mission

1. Build and strengthen a best-in-class PMO that becomes the single source of truth for scope, schedule, cost, quality, risk, and delivery performance.
2. Build delivery capacity at scale by developing PMs, Delivery Managers, BAs, QA leaders, and delivery leadership pipelines, backed by standards, tooling, training, and career pathways.

Strategic Mandate

1) PMO Establishment & Institutionalization (Top Priority)

Build a PMO that operates as the central engine of delivery excellence, enabling consistent execution across global and local portfolios through standardization, governance, and transparency.

2) Predictable World-Class Project Delivery

Deliver outcomes on-time, on-budget, and on-quality through mature delivery practices, strong QA, and disciplined execution management.

3) Capacity & Capability Building

Create a measurable, repeatable model to build team capacity, elevate delivery maturity, and reduce dependency on individuals.

Key Responsibilities

A. PMO Setup, Governance & Operating Model

·         Establish the PMO (or evolve the existing PMO) into an enterprise-grade function with clear mandate, authority, and operating rhythm.

·         Define the PMO structure (Portfolio/Program/Project layers) and set up role clarity across PMs, PgMs, Delivery Managers, Scrum Masters, BA leads, QA leads, Architects, Finance partners.

·         Create governance forums and cadences: Steering Committees, Portfolio Reviews, Weekly Delivery Reviews, RAID reviews, Change Control Boards.

·         Ensure PMO becomes the single delivery truth for all projects: scope, schedule, cost, quality, risks, dependencies, and status.

B. Delivery Methodology, Standards & Playbooks

·         Define and institutionalize delivery frameworks for: Agile, Hybrid, Waterfall—based on project type and client needs.

·         Standardize all PMO artifacts and templates, including (minimum):

o    Project Charter, Scope Statement, WBS/Plan, RACI, Communication Plan

o    RAID logs, Change Requests, Decision Logs, Dependency Maps

o    Quality Plan, Test Strategy, Acceptance Criteria, Go-Live Readiness Checklist

o    Status Reports, Executive Dashboards, Lessons Learned, Closure Reports

·         Implement clear stage gates: Initiation → Discovery → Planning → Build → UAT → Go-Live → Hypercare → Closure.

C. Portfolio, Program & Project Execution Excellence

·         Own delivery performance across the full portfolio—ensuring alignment to strategy and delivery capacity.

·         Implement portfolio prioritization mechanisms and enforce “stop/start/continue” decisions when needed.

·         Ensure delivery plans are realistic, commitments are controlled, and escalations are handled early.

D. Resource & Capacity Planning (PMO-Controlled)

·         Build end-to-end resource management and capacity planning capability inside the PMO:

o    Demand forecasting (skills, timing, location, seniority)

o    Supply visibility (bench, allocations, utilization, constraints)

o    Scenario planning and staffing optimization

·         Align staffing with delivery priorities and protect delivery margins by preventing overcommitment and unmanaged context switching.

E. Financial Control & Delivery Margin Protection

·         Implement PMO-led financial governance: estimation standards, budgeting, burn tracking, variance analysis, and forecasting.

·         Ensure project profitability is visible and protected via scope control, change management, and disciplined delivery planning.

F. Risk, Issue, Dependency & Change Control

·         Institutionalize strong RAID management and dependency tracking across programs.

·         Implement Change Control discipline (scope, timeline, cost) and ensure proper approvals and documentation.

·         Introduce early-warning indicators and escalation paths to reduce surprises and delivery failures.

G. Quality Management & Delivery Assurance

·         Establish delivery quality standards and acceptance mechanisms across engineering and QA.

·         Implement Delivery Assurance (internal audits/health checks) across critical programs.

·         Reduce rework through stronger upstream discovery, requirements quality, and architecture alignment.

H. Tools, Dashboards & Delivery Intelligence

·         Select and enforce a unified toolchain (e.g., Jira/Azure DevOps + Confluence/SharePoint + reporting).

·         Build PMO dashboards for executives and teams covering: schedule health, cost health, scope change, risk profile, velocity, quality, client satisfaction, utilization.

·         Enable data-driven delivery decisions and transparent reporting across the organization.

I. Delivery Talent Development & Team Capacity Building

·         Build a structured PM/Delivery capability development program, including:

o    Competency frameworks for PMs, PgMs, Delivery Managers, BA/QA leaders

o    Training paths, certifications (PMP/Prince2/Agile/Scrum), coaching, mentoring

o    Career ladders, performance metrics, and promotion readiness criteria

·         Create a delivery leadership pipeline and succession plan to ensure scalability.

·         Build a “PMO Academy” / internal training engine to continuously grow capacity.

J. Knowledge Management & Continuous Improvement

·         Establish a PMO knowledge repository: reusable templates, project learnings, estimations library, delivery patterns.

·         Run post-project reviews and institutionalize lessons learned into playbooks and standards.

·         Drive maturity improvements using a Delivery Maturity Model with quarterly benchmarks.

K. Client & Pre-Sales Delivery Enablement

·         Partner with Sales/Commercial to ensure proposals are delivery-realistic and properly planned.

·         Strengthen delivery credibility in pre-sales by showcasing PMO rigor, governance model, and execution confidence.

Success Metrics (Outcomes)

·         PMO established and operational with full governance rhythm and standardized delivery artifacts across all major engagements

·         ≥95% delivery predictability (on-time / on-scope / on-quality) for managed portfolio

·         Reduction in delivery escalations and rework quarter over quarter

·         Portfolio visibility: real-time dashboards for cost, capacity, risk, schedule, and quality

·         Capacity growth: measurable increase in PM/Delivery leadership capability (certifications, competency uplift, internal bench strength)

·         Stronger margin protection via scope/change discipline and forecasting accuracy

·         Improved client satisfaction and repeat business driven by delivery reliability

 Required Experience & Profile

Essential

·         15+ years in technology delivery leadership with large programs/portfolios

·         Demonstrated success building or transforming a PMO and institutionalizing governance

·         Strong experience in portfolio/program/project delivery, capacity planning, and delivery assurance

·         Excellent stakeholder management and executive reporting skills

·         Proven ability to build teams, leaders, and delivery capability at scale

Preferred

·         Experience with enterprise platforms (ERP-like systems), data platforms, or large-scale transformation

·         Experience delivering for global enterprise clients and complex multi-stakeholder organizations

·         Exposure to AI-enabled reporting/forecasting/automation is a plus

·         Consulting/advisory backgr-ound is a strong plus

 Leadership Style & Mindset

·         Outcome-driven, highly accountable, metrics-led

·         Strong system builder; creates institutions, not hero-dependency

·         Calm, decisive, and transparent in delivery leadership

·         Coaches leaders and builds long-term delivery capacity

E-mail: [email protected].